[Case Study] Ineffective Tenant Communications Plagued Lincoln Military Housing

Lincoln Military Housing Tenant Communication Efforts Needed An Upgrade

Having developed and managed over 36,000 multifamily units was not easy nor were meeting the unique needs of their tenants. Lincoln Military Housing discovered the old ways of simply using one channel of communication without any feedback was a losing proposition for everyone involved. 

This lead to:

• Increase in incoming calls
• Rise in tenant complaints
• Drop in tenant satisfaction

Lincoln Military Housing realized they needed a simple and easy to use a multi-channel solution to effectively communicate with their tenants, analyze deliverability rates, who was actually reading their messages.

In addition, they needed a solution that could sync up with Yardi, their property management system, to easily manage tenant data and establish a real-time "live" view of resident communication anytime, anywhere – all to target the exact recipients with the latest critical information.

They found the perfect solution with RedFlag, the multifamily industry's leading tenant multi-channel communication solution.